Order
How do l change or cancel my order?
To modify your order, contact our customer service within 24 hours of placing it. Once your order is confirmed and in production, changes may not be possible. To cancel, email us immediately. Orders already shipped cannot be canceled. For details, review our Terms and Conditions.
SHIPPING
How long will it take for my order to ship?
Air shipping takes 7-15 business days; sea shipping takes approximately 25 business days. Delays may occur due to customs or logistics issues.
What shipping methods do you offer?
We provide air freight (fast, higher cost) and sea freight (economical for bulk orders). Contact us for express options like DHL/FedEx.
How can I track my order?
A tracking number will be emailed once shipped. Use it on the courier’s website (e.g., DHL, UPS) for real-time updates.
RETURNS
What is your return policy for overseas orders?
Due to international logistics costs, we do not accept returns unless there are severe production defects (e.g., incorrect specifications, non-functional products). If you encounter such issues, email admin@lclcable.com immediately. We will provide a tailored solution, such as replacement, refund, or compensation. For missing or partially defective items, we will replenish them in your next order and add complimentary gifts as compensation.
How do I know if you received my return?
Once we receive your returned items, we will send a confirmation email within 3 business days. For added assurance, use a trackable shipping method and retain the tracking number. You can also email us for updates.
When will I receive my refund or replacement?
If your return is approved, replacements will be shipped with your next order. Refunds are processed within 7-10 business days after confirmation of the issue.
WARRANTY
What is covered under the 1-year warranty?
Our 1-year warranty guarantees against manufacturing defects (e.g., faulty connectors, cable breaks). To ensure coverage, inspect your products upon receipt and store them properly. Damage caused by improper storage (e.g., exposure to extreme temperatures, moisture) is excluded.
How do I apply for warranty service?
Email admin@lclcable.com with your order number, clear photos/videos of the issue, and a detailed description. We will respond within 24-48 hours and resolve valid claims promptly.
What warranty does not cover？
The warranty excludes:
- Damage from misuse, bending, or physical accidents.
- Deterioration due to improper storage (e.g., humidity, heat).
- Performance issues caused by non-manufacturing factors.
misc
My question isn't listed, how can l contact you?
We’re happy to assist you! Please contact us at (86) 755-29652035 or email us at admin@lclcable.com
What are your hours of operation?
We’re open 8am-6pm (GMT+8) Monday-Friday. We are closed on select Chinese statutory holidays.