Frequently Asked Questions
1. Can I visit your company and factory in China?
Sure. We are more than happy to pick you up in Shenzhen and show you around our workplace.
2. What advantages do you have?
SHENZHEN LICHANGLONG Technology CO.,LTD is a professional manufacturer in mobile accessories with more than 20 years of experience. We strive to offer high-quality products at the most competitive prices. We conduct 100% inspection to ensure a satisfaction rate of 99.9% or above.
3. Are you the factory or distributor?
We are a factory. We continuously develop new products, releasing 5 to 12 new items each season. We offer OEM services, including package and logo customization, based on your requirements. Our factory direct pricing and ample stock ensure fast delivery.
4. When can we get a response from you?
All inquiries are handled within 24 hours during the workweek.
5. What are your payment methods?
We only accept bank transfers.
6. What’s the MOQ?
We accept sample orders for most products. Discounts and cost-effective shipping fees are available based on order quantity.
7. Can you do OEM or ODM?
Yes, we have a strong development team. Products can be customized according to your requirements.
8. When will you ship my order?
Typically, orders are shipped within 3-7 days after payment is received. For bulk orders, shipping can take 7 to 20 working days, depending on the order quantity and production schedule.
9. How do you guarantee product quality?
Our defective rate is 0.02%. We enforce strict quality policies and are equipped with advanced laboratories and professional testing instruments to ensure high-level performance and compliance of our products.
10. Can you supply relevant documentation?
Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents as required.
11. How is your after-sales service?
If you encounter any issues with our products, please take photos and email us. After confirmation, we will provide the best solution. Our warranty period is 24 months.
